Privacy Policy

Last Updated: August 15, 2026

Vocal Mastery Method ("VMM," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use vocalmasterymethod.com (the "Website"), book or participate in VMM coaching, courses, intensives, teacher training, community programs, or other services, contact us, or otherwise interact with us online or in person.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Vocal Mastery Method is a Canadian-owned and operated vocal coaching and education business founded by Erin Fisher. VMM provides vocal coaching, artist coaching, mentorship, performance coaching, educational programs, teacher training, workshops, intensives, and related services.

Business: Vocal Mastery Method
Website: vocalmasterymethod.com
Privacy Contact: [email protected]
Business Address: 248 Forest Run Blvd, Vaughan, ON, Canada L4K 5G2

2. Personal Information We Collect

Depending on how you interact with VMM, we may collect information such as:

Information You Provide Directly

- Your name

- Email address

- Telephone number

- Mailing or billing address

- Payment and transaction information

- Account login information

- Information submitted through booking forms, questionnaires, applications, or contact forms

- Information about your vocal, artistic, educational, or professional goals

- Information you voluntarily provide about your training, experience, challenges, or development

- Information contained in communications you send to us

- Photos, videos, recordings, testimonials, or other materials you voluntarily submit or provide in connection with our services

- Information required to participate in courses, intensives, teacher training, or community programs

Some VMM programs may require participants to submit materials or questionnaires before services are provided. For example, VMM Artist Coaching may involve submitting materials in advance so that coaching can be tailored to the participant's needs.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

- IP address

- Browser and device type

- Operating system

- Approximate geographic location

- Pages visited

- Links clicked

- Date and time of visits

- Referring website or source

- Website usage and interaction information

- Cookies and similar technologies

We use this information to operate, maintain, secure, and improve our Website and services.

3. How We Use Your Information

We may use personal information to:

- Provide, administer, and manage our services

- Schedule and manage coaching sessions

- Process registrations, applications, and bookings

- Process payments and purchases

- Provide access to online courses, learning materials, accounts, and communities

- Communicate with you about your bookings, purchases, programs, or account

- Respond to questions, inquiries, and requests

- Evaluate applications for certain programs or services

- Personalize coaching, educational materials, and services

- Maintain records of our business relationships

- Send information about VMM programs, services, events, or educational opportunities where permitted by law

- Improve our Website, programs, services, and customer experience

- Analyze Website usage and performance

- Prevent fraud, abuse, unauthorized access, and other security issues

- Comply with applicable legal and regulatory requirements

- Protect our rights, property, and safety

4. Email and Marketing Communications

If you provide your email address, we may use it to communicate with you about services you have requested or purchased.

Where required by applicable law, we will obtain your consent before sending commercial electronic messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the message or by contacting us at [email protected].

Please note that even if you unsubscribe from marketing communications, we may still send you transactional or service-related communications, such as booking confirmations, payment information, account notices, or important information about a program you are participating in.

5. Cookies and Similar Technologies

Our Website and third-party service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

- Keep the Website functioning properly

- Remember preferences

- Understand how visitors use the Website

- Measure Website performance

- Improve our services and marketing

- Support advertising or remarketing, where applicable

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

6. Third-Party Service Providers

We use third-party service providers to help us operate Vocal Mastery Method and provide our services to you.

Our primary website, customer management, communication, scheduling, forms, and related business systems are provided through Streamlyne, a white-labelled platform powered by HighLevel (GoHighLevel).

Through these services, we may collect, store, and process information such as your name, email address, telephone number, booking information, communications, form submissions, account information, and other information you choose to provide to us.

We may also use third-party providers for:

- Website hosting and technology services

- Customer relationship management (CRM)

- Appointment scheduling and calendar management

- Forms, surveys, and applications

- Email and text-message communications

- Payment processing

- Course and membership functionality

- Online community services

- Video conferencing

- Analytics and website performance

- Marketing and advertising

- Cloud storage and data security

These service providers may process personal information on our behalf and only to the extent reasonably necessary to provide the services we use to operate our business.

GoHighLevel may use additional subprocessors to provide its platform services. GoHighLevel's current list of subprocessors includes providers for cloud storage, communications, analytics, payment processing, workflow automation, and other technical services.

Some of these service providers may process or store personal information outside Canada, including in the United States and other jurisdictions. Where applicable, personal information may therefore be subject to the laws of those jurisdictions.

We take reasonable steps to select service providers that provide appropriate safeguards for personal information and require service providers to handle personal information in accordance with applicable contractual and legal requirements.

We do not sell or rent your personal information.

7. Payments

When you purchase services, programs, courses, intensives, or other products from VMM, payment information may be processed by a third-party payment processor.

We generally do not need to receive or store your complete payment-card number. Payment information may instead be collected and processed directly by the applicable payment provider.

Your payment information is subject to the privacy practices and terms of the payment provider.

8. VMM Music Lounge and Online Community

Certain VMM services may provide access to the VMM Music Lounge, an online VMM community that may include community chats, online learning materials, calendars, and opportunities for Artists and Performers to share music releases, career announcements, performances, and related information.

Information that you voluntarily post in a community or other shared area may be visible to other members or users of that community.

Please do not post personal information that you do not want other community members to see.

9. Testimonials, Photos, Videos, and Recordings

VMM may feature testimonials, photographs, videos, performances, recordings, or other content relating to students, Artists, Teachers, or participants.

We will only use identifiable personal information for promotional purposes where we have an appropriate legal basis or permission to do so.

If you have provided permission for promotional use and later wish to withdraw that permission, please contact us at [INSERT EMAIL]. Withdrawal will not necessarily affect materials that have already been published or used before the withdrawal request.

10. How We Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information when reasonably necessary to:

- Service providers who help us operate our business

- Payment processors

- Website, technology, hosting, and software providers

- Professional advisors, such as lawyers, accountants, or insurers

- Government authorities or regulators where required by law

- Law enforcement where legally required

- A purchaser, successor, or other party in connection with a business transaction, such as a merger, restructuring, sale, or transfer of some or all of our business or assets

- Protect our legal rights, safety, property, or the rights and safety of others

We may also disclose information where you have given us permission to do so.

11. International Processing and Storage

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries.

When personal information is transferred outside Canada, it may be subject to the laws of the country in which it is processed and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

We take reasonable steps to select service providers and manage personal information in accordance with applicable privacy requirements.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

- Provide services

- Maintain business and transaction records

- Meet accounting, tax, and legal obligations

- Resolve disputes

- Enforce agreements

- Protect our legitimate business interests

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business recordkeeping requirements.

13. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our Website.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information, including the right to:

- Request access to personal information we hold about you

- Request correction of inaccurate or incomplete information

- Withdraw consent where processing is based on consent

- Ask questions about how your personal information is collected or used

- Request deletion of personal information where applicable

- Make a complaint about our handling of personal information

To make a privacy request, please contact:

Erin Fisher
Email: [email protected]
Mail: 248 Forest Run Blvd, Vaughan, Ontario, Canada, L4K 5G2

We may need to verify your identity before completing certain requests.

15. Canadian Privacy Law

VMM is a Canadian-owned and operated business.

Our collection, use, and disclosure of personal information will be handled in accordance with applicable Canadian privacy legislation.

Depending on the nature of our business, where our customers are located, and how information is processed, different federal or provincial privacy laws may apply.

16. Children's Privacy

Our Website and services are not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us at [email protected].

If VMM offers programs to minors, additional consent and privacy procedures may apply.

17. Third-Party Websites and Links

Our Website may contain links to websites, platforms, social-media accounts, or other services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way VMM handles personal information, please contact us:

Vocal Mastery Method
Privacy Contact: Erin Fisher
Email: [email protected]
Address: 248 Forest Run, Vaughan, ON, Canada L4K 5G2

We will make reasonable efforts to respond to privacy inquiries in a timely manner.

Last Updated: August 15, 2026